Job Description

100% Remote

Job Summary

Plays a crucial role in the design, development, configuration, integration, and support of the Dynamics 365 ecosystem, which includes Customer Engagement (CE), Power Platform, Portal, and related systems. Instrumental in the ongoing rollout of Dynamics 365 and subsequent development projects. Collaborate with Product Managers, Developers, Testers, Business Owners, Business Systems Support, and external vendors within the Scaled Agile Framework (SAFe). Work closely with agile teams to develop, configure, integrate, and document all technical components of the CRM solution. Provide training and development for existing IT staff, sharing your technical expertise and best practices related to Dynamics 365 CE. Develop solutions that address the people, process, and technology needs of the organization, and to translate business challenges into process/technical solutions.

Essential Functions

• Lead the design, development, configuration and integration of Dynamics 365 mapping business requirements and processes to solutions.
• Accountable for understanding business requirements and developing solutions that align with those requirements.
• Learn and adopt artificial intelligence to enhance business capabilities and team efficiency.
• Proficient in Plug-In development, Portal development along with Power Platform (Dataverse, flows and PowerApps)
• Administer and maintain the Dynamics 365 solution in production.
• Manage user roles and permissions.
• Ensure application components are in compliance with the enterprise and solution architecture at SourceAmerica and apply best practices.
• Follow change control procedures and manage the deployment from development to test to production.
• Collaborate with IT colleagues, business subject matter experts and outside vendors on end user issues and new application functionality.
• Adhere to Scaled Agile Framework (SAFe) agile implementation methodology, including participation in PI planning, daily standups and documenting work in AzureDevOps.
• Complete technical design deliverables and documentation.
• Provide post-production technical support to end users.
• The ability to envision and document solution architecture and application designs
• Adhere to organizational policies and values.

Required Experience

• Technical, development and administration experience with Microsoft Dynamics Customer Engagement (CE) (e.g., Sales and Marketing), including configuration and customization experience.
• Experience working with JavaScript, C#, .NET, ASP, HTML, CSS, and database platforms including SQL Server
• Familiarity with source code management concepts using Azure DevOps.
• Experience with Dynamics creating plug-ins, custom workflow activities, XAML workflows, web services, and the use of the Dynamics 365 SDK.
• Experience and/or knowledge of Dynamics 365 and the O365 platform as it pertains to feature sets that integrate with Dynamics solutions, including SharePoint, MS Office, Azure Logic Apps, and Web API Integration.
• Familiarity with and experience working with Azure or similar cloud services.
• Familiar with creating dashboards and reports using Power BI.
• Understanding of the common data model and security model and mechanisms to extend and build new data relationships.
• Must be a dynamic and self-starting individual with strong interpersonal skills who is able to work independently or in a team environment with minimal guidance and direction.
• Must be able to effectively prioritize and assign work to meet deadlines.
• Must commit to continuous learning by developing new skills to keep abreast of industry trends and state of the art technology.
• Must demonstrate excellent written, verbal, and presentation skills to effectively communicate with both technical and non-technical users at all levels of an organization across a variety of stakeholder groups.
• Minimum ten years of experience working in a technical / development capacity.
• Minimum five years of experience working with Dynamics 365 / CRM.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Candidates located in the Washington, DC metro area or Chicago are preferred.

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